The BPO industry is evolving post-pandemic to grow at an unprecedented rate. Some of the emerging Outsourcing Trends in 2022, according to a Linked In article are:
Increased WFH preferences; 58.6% of the total U.S. workforce is remote due to COVID-19, with 44% growth in WFH in the last 5 years
Geographically dispersed teams are in demand for an agile workforce and greater functional expertise
Strategic partnerships are in focus to complement business areas such as risk management, strategic planning, etc.
Pandemic cybercrime surges are 600% high, therefore cybersecurity is a major concern
Investing in Progressive Web Apps for customer convenience
Cloud technology to increase for augmenting real-time work, collaboration, access, and to lower hardware costs
Industry-specific roles to increase, particularly in the IT Services area.
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