CX Rediscovery in The Year of Hybrid Work – SOCAP Symposium Spring 2022
SOCAP is back and it’s in person this year! Hybrid and remote work are ingrained in today’s business dynamic transforming how companies respond to customer demands. [...]
Women in the Workforce 2022 – the Female Labor Crisis
Pandemic revelations across various facets of human life seem focused on a particularly hot topic today; the Great Resignation. Gaining more momentum within this issue is [...]
How To Hire In 2022
When your business is experiencing growth, hiring employees is a necessity and retaining them becomes critical; something roadblocked by the current labor shortage. Multiple factors affect [...]
4 Main Causes of The Labor Shortage
Employers can’t find workers amidst the Great Resignation while the existing workforce is slowly shrinking due to a current labor shortage. It’s several months in the [...]
Employee Burnout Is Leading People To Quit
Balancing work-life in Covid-19 has taken an immense toll on both organizations and individuals. People realized they no longer wanted to continue a job where they experience burnout [...]
Overcoming The Great Resignation with Co-Sourcing
COVID-19 has impacted more of our lives than we realize today; from health, family, to work, its long-term effects have revolutionized traditional approaches to each aforementioned. Forced into [...]
Wingmanship In Business – Why You Need a Team with A Check Six Culture
True teamwork is dependent upon establishing a Check six culture, where every member continuously watches the other’s back, providing unrelenting mutual support. Any great organizational culture is built [...]
Difference Between Partner and Vendor
Comprehending your client’s needs and tailoring your service to them is the mark of a true business partnership. Just like a well-oiled machine, a successfully run business requires [...]
Benefits Of Video Call in Contact Centers
Customer Experience is invaluable to businesses, especially those with Contact Center services providing Omnichannel solutions to their clientele. If you are an organization adapting to meet customer demands [...]
Five Emerging Customer Experience (CX) Trends 2022
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the customer’s taste. Competitive customer experience design today [...]