Inside Sales Support
Premier BPO supports inbound telephone, e-mail, and web chat requirements for both support and inbound sales, or any combination of the same. Our agents provide the highest level of excellence in quality in terms of conversion rates, hitting and exceeding sales levels, customer service etc., and typically provide the following:
- Information regarding client products and services;
- Book order requests and processing of payments.
- Offer alternate or more suitable products and services;
- Offer complementary products and services; and
- Call center services as customized by, or for, the client.
Premier BPO agents are steeped in experience for the offering of very high quality customer service; efficient and accurate data entry; as well as high efficiency, proven cross-selling and upselling techniques. Premier’s global inbound sales team is a highly effective solution for organizations that need to maximize the value of their inbound traffic. Our objective is our client’s objective: to grow sales and reduce the cost of customer acquisition through efficient workforce management, reduced handle times, and clearly mapped and documented call-flow.