Another emerging trend for the future of Contact Centers becoming experience hubs in 2022, according to a recent Deloitte Study, is workplace distribution.
77% of companies will either accelerate or add WFH to their routine because it will allow improved working with cost-effectiveness.
Here’s how companies responded to why:
Enhanced agent performance
Reduced commute and on-site management costs
Employee priorities shifting in the favor of WFH;
Greater talent pool
Leaders are ready to recognize remote work as an integral part of the modern contact center Customer Experience.
To learn more about the latest trends, stay tuned for upcoming posts.