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In 2005, Thomas Friedman published the book, The World is Flat in which he gave several examples of how outsourcing was changing the world. Eleven years later, the promise of a flat world where business is done anywhere in the world has led to some real
The conversation is all too familiar. A third party freight logistics company is facing challenges competing during the downturn of volume. Costs are higher while revenues, if growing at all, are deeply affected as a result of the downturn in oil prices. Legacy systems
Interestingly, companies pay a lot of “lip service” to the customer experience, then create intricate IVR Trees that create frustration and sometimes even anger. Customers often refer to it as “IVR Hell” as they Touch 1 for this, then 2 for that. Many times,
The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales leads, code data, format documents and read medical scans and legal briefs.
RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of a digital infrastructure across the business.
The customer is always right” is a famous adage, which sounds great but is not always true. There are cases when your customer is blatantly wrong…
Outsourcing and shared services are two competing trends that help organizations to get more value out of their business operations.
Every company in the world, wants to be profitable and successful. And each of these companies deploy a different strategy for ensuring a profitable
A few years back, a very bright intern interviewed with me about working for Premier BPO LLC for the summer in our Chinese operations.
At Premier BPO LLC we often come across zealous medium-to-large scale businesses interested in outsourcing. Not all such clients are
