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According to a report from Armstrong and Armstrong, over 90% of Fortune 500 corporations outsourced shipping and warehousing needs to 3rd Party Logistics suppliers (3PLs). The previous report found that 46% of the Fortune 500 outsourced these needs. As more corporations rely on 3PLs for technology improvements that aid in process-efficiency, enhanced visibility and customer

In our previous blog, we discussed the positives of strategically partnering with a business process outsourcing firm. All of the above allows the businesses to focus on functions that are essential to the growth of the core business.  However, there are certain potential disadvantages to outsourcing.  Let’s take a look at 3 - and how

People are the heart of any business and drives the success - both internally and externally. Hfs Research found that “Despite the growth of technology, companies are still in need of people, processes, and systems to help create an ideal customer service experience.” Business Process Outsourcing, or BPO, is a subset of Business Process Management.

Let’s face it. Telecommunications providers have a reputation of not providing customer services and experiences that meet the needs of the customers. You don’t have to look far to find examples of customer interactions gone awry, especially in the telecommunications and cable industry. Just a simple Google search can lead you to a variety of

B2B marketers and leaders seem to be struggling with a very important part of building a successful sales funnel. 44% of executives surveyed reported inefficiencies in their sales pipeline management – directly affecting their ability to fill it with the right buyers.  If you don’t have the right buyers at the top, they won’t continue

A Recap of BDO Benefits Previously we discussed some of the benefits of outsourcing your business development process, including: Gaining a highly experienced team immediately Better leads to fill your funnel Save time and money Higher Customer Satisfaction and Retention Tips for Business Development Outsourcing (BDO) Now that you’ve decided to make this essential investment

"There are no secrets to success. It is the result of preparation, hard work, and learning from failure." -- Colin Powell Business development is vital to the success of every business, and there are a variety of ways that a business can go about the task. From word of mouth and referral marketing to online

Apple is making waves in the business world again with the announcement of the launch of its Apple Business Chat feature with the release of iOS 11.3 this spring. The feature would allow Apple users to chat with customer service reps of businesses directly through iMessage, and while at the surface this does not seem

Warranty Consultant LLC partners with Premier BPO LLC to create advanced full service call center experience. A partnership between Warranty Consultant and Premier BPO will create a new and advanced call center experience.  Read the full press release online.   .vc_custom_1452056597103{margin-right: 0px !important;margin-bottom: 30px !important;margin-left: 0px !important;}.vc_custom_1451998133493{margin-bottom: 30px !important;}.vc_custom_1488120606421{padding-top: 37px !important;padding-right: 30px !important;padding-bottom: 40px !important;padding-left: