Premier BPO Eyes for Growth with addition of Dave Shapiro as Chief Operating Officer
Clarksville, TN – February 3, 2020 – Premier BPO, LLC, a leading business process outsourcing company that specializes in enhancing productivity and reducing organizational costs, announced the appointment of Dave Shapiro as Chief Operating Officer today.
Mr. Shapiro brings over thirty years of diverse BPO industry experience to Premier BPO. He most recently served as President of HKT (formerly PCCW) Teleservices where he was responsible for a global Business Process Outsourcing organization with centers in the U.S., Latin America and the Philippines.
“We are elated to have someone of Dave’s caliber, knowledge and experience to take Premier BPO to our next level of growth”, said Briggs (CEO, Premier BPO). “We are at a critical juncture with both Premier BPO and dinCloud LLC and Dave brings key strategic leadership that will consistently deliver optimum excellence in quality to the BPO side of the business. He is a strong communicator who is customer focused with deep understanding of the BPO market. Moreover, Dave’s track record of providing innovative Client solutions that serve to strengthen relationships.”
Mr. Shapiro related, “I am honored and excited to join Premier BPO as COO. Premier BPO has a proven history of delivering the highest level of outstanding BPO services and solutions and is poised for exciting growth. Premier BPO has a unique value proposition to the market, especially when one considers their strategically proficient and effectual partnership with dinCloud.”
Mr. Briggs further explained that “Mr. Shapiro brings a unique perspective to Premier BPO, owing to his deep knowledge in off-shore and outsourcing strategy, sales, business development and business process outsourcing analysis.”
At Premier BPO, Mr. Shapiro will be responsible for accelerating growth and cementing long-term business relationships with clients. As a top executive with decades of experience with multiple, leading business organizations, Mr. Shapiro thoroughly understands Business Process Outsourcing, Business Services and all aspects of Contact Centers. He has a strong first hand understanding of Globalization as has collaborated with major, established businesses across a diverse vertical spectrum in the US, Canada, UK, Philippines, South Africa, Australia, China, Pakistan and Panama.
“We are quite certain that Dave’s proven passion in terms of Client service will inure to the benefit of our valued clients on a consultative basis and ultimately enhance profitably in a way that serves the best interests of all stake holders,” concluded Mr. Briggs.
Director of Marketing
About Premier BPO:
Premier BPO delivers superior solutions by fulfilling customer requirements with superior professionals and optimal technology, providing a synergistic blend of customized services which produce significantly higher profits, substantially reduced costs and proven excellence in quality, ultimately establishing optimal customer experience and satisfaction and lasting client relationships through maximum brand enhancement.