We are seeking for passionate Senior Manager of Site Operations who responsible for the strategic planning and execution of the Call Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis is on customer care, quality management, and workforce planning.
The Proposal Writer is an individual contributor who will be responsible for the overall proposal and requests for proposals (RFPs) development process, including strategy development. This individual will design winning solution strategies and drive revenue growth. The Proposal Writer is a remote position that will be working closely with the business development team on a daily basis to craft winning proposals and RFP responses.
The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance.
Monitor CX Detect Software Platform to identify and resolve system issues before end user contact. Serve as the first contact with customers who need technical assistance via the phone or email. Provide quick resolution and excellent customer service. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to direct end user queries using Tele Portivity software or over the phone.
Contacting many business owners daily (via telephone and email) to ensure proper licensing agreements are in place. Educating business owners on how songwriters are compensated for the use of their music and their responsibilities under US Copyright Law. Working to meet sales goals/targets in a fast-paced team environment. Answering incoming questions regarding SESAC services in a timely and professional manner. Researching new businesses that may require license agreements
The Service Desk Engineer is the first point of contact with customers. He / She will provide the highest level of customer service, answers incoming emails/calls, tracks all information and status in the Service Management System, uses a knowledge base tool along with their expertise to resolve requests in a timely fashion. Troubleshoots basic end-user issues on various software applications, hardware, network and telecommunications systems and provides basic desktop support.