The SOCAP RECAP – Spring Symposium 2023
The SOCAP RECAP - Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th [...]
The SOCAP RECAP - Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th [...]
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at [...]
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best [...]
SOCAP International provides a platform for CX industry officials and professionals to exchange ideas every year. This year’s Indy Fall symposium saw Premier BPO return as [...]
SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. Premier BPO attended as a First-Timer Orientation specialist. Here’s part two of our [...]
SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year [...]
Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services, particularly to support a hybrid workforce. Companies are refocusing their IT budgets to [...]
CX Technology has evolved with the customer journey during the pandemic. Businesses were compelled to augment operations in cloud models to meet modern customer demands, especially [...]
SOCAP is back and it’s in person this year! Hybrid and remote work are ingrained in today’s business dynamic transforming how companies respond to customer demands. [...]
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