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In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI
The SOCAP Fall Symposium ‘23 was held in Tampa Bay, Florida this year and celebrated the organization’s 50th Anniversary. The widespread forum serves as a go-to consumer service & [...]
SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. Join us at this year's Fall SOCAP event for [...]
The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a [...]
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at [...]
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best [...]
SOCAP International provides a platform for CX industry officials and professionals to exchange ideas every year. This year’s Indy Fall symposium saw Premier BPO return as [...]
SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. Premier BPO attended as a First-Timer Orientation specialist. Here’s part two of our [...]
SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year [...]
Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services, particularly to support a hybrid workforce. Companies are refocusing their IT budgets to [...]
