The SOCAP RECAP – Spring Symposium 2023
The SOCAP RECAP - Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th [...]
Call & Contact Center Expo 2023: Insights and Key Takeaways
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at [...]
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best [...]
The SOCAP Recap Part 3 – Indy Fall Symposium 2022
SOCAP International provides a platform for CX industry officials and professionals to exchange ideas every year. This year’s Indy Fall symposium saw Premier BPO return as [...]
The SOCAP Recap Part 2 – Indy Fall Symposium 2022
SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. Premier BPO attended as a First-Timer Orientation specialist. Here’s part two of our [...]
The SOCAP Recap Part 1 – Indy Fall Symposium 2022
SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year [...]
MSP EXPO 22 – All Experts Under One Banner
Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services, particularly to support a hybrid workforce. Companies are refocusing their IT budgets to [...]
THE SOCAP RECAP – Finding New Pathways to CX
CX Technology has evolved with the customer journey during the pandemic. Businesses were compelled to augment operations in cloud models to meet modern customer demands, especially [...]
CX Rediscovery in The Year of Hybrid Work – SOCAP Symposium Spring 2022
SOCAP is back and it’s in person this year! Hybrid and remote work are ingrained in today’s business dynamic transforming how companies respond to customer demands. [...]
